Us Airways News
US Airways moves from worst to first in on-time arrivals
Columnist Scott McCartney explains how US Airways encouraged its staff to focus on on-time performance and went from being the worst of the major airlines to the best in the category. The carrier spent millions to upgrade software and equipment, hired new management and workers, reworked employee schedules, and built a new area in Philadelphia for screening bags, among other changes. Wall Street Journal (free content), The (7/22)
